Fig. 2From: Why adopt ISO 9001 certification in hospitals? A case study of external triggers and sensemaking in an emergency department in NorwayAnalytical categories. The analytical categories (shown in callouts) are used in this case study to emphasize the key elements in the conceptual relationship among enactment, selection, and retention [31]. The figure is adapted from Jennings & Greenwood [66] and Weick 1979 [31]. Examples from the present case study are put in parenthesis in each calloutBack to article page