Table 3 Average percentage positive responses per patient safety culture dimension at baseline and follow-up at the group and facility level
Patient safety culture dimensions | NH1–9 | NH1 | NH2 | NH3 | NH4 | NH5 | NH6 | NH7 | NH8 | NH9 | |
|---|---|---|---|---|---|---|---|---|---|---|---|
Teamwork | 2013 | 76% | 71% | 84% | 91% | 78% | 92% | 45% | 80% | 75% | 68% |
2015 | 76% | 64% | 83% | 82% | 79% | 79% | 82% | 73% | 75% | 72% | |
Staffing | 2013 | 45% | 43% | 43% | 57% | 42% | 72% | 33% | 42% | 41% | 45% |
2015 | 44% | 44% | 39% | 47% | 49% | 60% | 46% | 45% | 40% | 43% | |
Compliance with procedures | 2013 | 62% | 72% | 72% | 78% | 53% | 67% | 52% | 53% | 64% | 53% |
2015 | 68% | 65% | 78% | 86% | 64% | 61% | 72% | 59% | 70% | 57% | |
Training and skills | 2013 | 54% | 53% | 60% | 62% | 41% | 74% | 32% | 48% | 53% | 59% |
2015 | 55% | 57% | 65% | 57% | 42% | 83% | 67% | 47% | 54% | 46% | |
Non-punitive response to mistakes | 2013 | 77% | 72% | 77% | 93% | 78% | 82% | 75% | 74% | 77% | 75% |
2015 | 78% | 68% | 78% | 93% | 82% | 90% | 90% | 68% | 80% | 72% | |
Handoffs | 2013 | 77% | 76% | 80% | 91% | 67% | 89% | 61% | 79% | 78% | 75% |
2015 | 78% | 73% | 80% | 89% | 79% | 80% | 69% | 83% | 74% | 73% | |
Feedback and communication about incidents | 2013 | 86% | 90% | 90% | 94% | 84% | 91% | 81% | 86% | 83% | 84% |
2015 | 85% | 89% | 85% | 94% | 89% | 81% | 84% | 86% | 83% | 84% | |
Communication openness | 2013 | 68% | 49% | 74% | 85% | 82% | 89% | 51% | 73% | 68% | 53% |
2015 | 65% | 52% | 64% | 74% | 89% | 91% | 70% | 58% | 62% | 60% | |
Supervisor expectations | 2013 | 87% | – | – | – | – | – | – | – | – | – |
2015 | 86% | – | – | – | – | – | – | – | – | – | |
Management and organizational learning | 2013 | 64% | 66% | 73% | 84% | 59% | 78% | 56% | 60% | 64% | 53% |
2015 | 68% | 64% | 67% | 80% | 71% | 78% | 77% | 61% | 67% | 64% |