- Research article
- Open Access
Patient safety culture in Norwegian home health nursing: a cross-sectional study of healthcare provider’s perceptions of the teamwork and safety climates
Safety in Health volume 3, Article number: 15 (2017)
The threefold aim of this study was to (1) describe attitudes to patient safety among healthcare providers in home health nursing (HHN), (2) investigate differences in attitudes due to age, education level, years of healthcare work experience, and years at current workplace, and (3) compare attitudes of these HHN healthcare providers with available benchmark data from other healthcare settings.
One hundred sixty HHN healthcare providers in Mid-Norway answered a survey covering the teamwork climate and safety climate in the Safety Attitudes Questionnaire (SAQ). Data were analyzed by descriptive statistics, t test, and ANOVA.
The overall mean score was 79.1 for teamwork climate and 72.3 for safety climate. The proportion of positive responses (i.e., scale scores ≥ 75) was 73% on teamwork climate and 53% on safety climate. For teamwork and safety climates, employees with the longest employment at the current workplace had significantly higher mean scores than those with shorter employment. No significant differences were found in mean scores for age, education level, and length of experience in healthcare. Compared to benchmark data from other studies, the mean HHN scores for both safety and teamwork climates were higher than in the vast majority of other healthcare settings and significant differences were found for both dimensions.
HHN has higher scores for both safety climate and teamwork climate compared to the vast majority of other healthcare settings, but there is room for improvement in the patient safety culture within the Norwegian HHN. Further research on patient safety culture in HHN is needed.
In this study, we investigate attitudes towards patient safety in the context of home health nursing (HHN) in Norway. Patient safety, defined as “… the reduction of risk of unnecessary harm associated with healthcare to an acceptable minimum” , has been a topic of considerable public and professional interest over the last two decades [2,3,4,5]. Although patient safety is a complex issue relevant to any aspect of nursing and medical care, we find a predominance of articles relating to hospital care. Far less research is available on patient safety issues in primary care [5,6,7,8]. This is worrisome, as most patients receive their healthcare in primary settings—both in Norway and other European countries .
A systematic review of international studies states that adverse events occur in 1–2 per 100 patient consultations in primary care . In Norway, only hospitals are obliged to report adverse event; thus, we have no exact overview of primary care incidents. However, cases received by The Norwegian System of Compensation to Patients  and The Health & Social Services ombudsmen  indicate that adverse events are also present in primary care. A long-term government safety program “In safe hands 24–7” that evolved from a 2011 to 2014 national campaign  has contributed to extensive efforts to systematically work on patient safety in recent years. Some target areas also address/involve primary care, e.g., systematic interdisciplinary drug reviews with reconciliation of drug lists, but most areas have been directed towards hospital care.
In regard to primary care, patient safety issues have mainly been addressed in nursing homes . The growth of the elderly population and an increasing proportion of patients being cared for in their homes warrant a focus on patient safety in HHN. In Norway, older people (aged 67 years or above) account for almost 60% of the 149,551 patients receiving HHN each year . This patient group is especially vulnerable to adverse events because they often have complex care needs caused by multimorbidity, polypharmacy, and multiple functional limitations [6, 15,16,17,18]. In addition, the risks to older patients in their own homes are rather different from those in institutions, e.g., different environment, roles, and failure to monitor over long periods.
An important first step in preventing adverse events occurring in older people receiving HHN is to gain knowledge about patient safety culture in the services. Patient safety culture can be defined as an “integrated pattern of individual and organisational behaviour, based upon shared beliefs and values that continuously seeks to minimise patient harm, which may result from the processes of care delivery” . A strong patient safety culture seems to correlate with a positive effect on the quality and safety level of patient treatment . We also find associations between patient safety culture and adverse events [21, 22], e.g., decreased urinary tract infections and medication errors , fewer fall incidents, and less use of restraints . Measuring patient safety culture is an important tool for patient safety improvements [25, 26] and should be monitored as close to the patient context as possible . Such mapping might provide information for managers and involved professionals to take action to increase patient safety [28,29,30].
There is a lack of studies investigating patient safety culture in HHN. Gallego et al. , which is the only study we are aware of investigating this setting, reported that cultural differences manifest between different service types. In their study, HHN staff tended to report more positive attitudes towards patient safety issues than staff members from several other healthcare settings . In comparison, studies have found safety culture in nursing homes to be poorer [32, 33] but also better  than in other healthcare services.
Expanding knowledge on HHN staff and their attitudes towards patient safety may form the basis for patient safety interventions and further research in a HHN care context. The threefold aim of this study was to (1) describe attitudes to patient safety among healthcare providers in HHN, (2) investigate differences in attitudes due to age, education level, years of work experience in healthcare, and years at current workplace, and (3) compare attitudes of these HHN healthcare providers to available benchmark data from other healthcare settings.
The study was of cross-sectional design and carried out during December 2015 to February 2016.
Sample and setting
The data for the present study were collected in HHN in six municipalities in Mid-Norway. These municipalities are part of a national panel of “care-municipalities,” which were selected to be representative in terms of geographic location and size. The panel was established by the Centre for Care Research (http://www.omsorgsforskning.no/english). The home care services in Norway include both nursing care (e.g., assistance with personal hygiene, meals, wound care, and medication) and/or practical help (e.g., in-home cleaning and laundry services). This study only included healthcare providers delivering nursing care.
Patient safety culture is a complex phenomenon typically assessed through quantitative questionnaires based upon operationalized dimensions . Among these, the Safety Attitudes Questionnaire (SAQ) is one of the most widely used instruments . The original SAQ was developed to measure patient safety culture in critical care units and includes 60 items concerning six factors: teamwork climate, safety climate, job satisfaction, perception of management, working conditions, and stress recognition .
To measure patient safety attitudes in HHN, we used a survey based on the Norwegian SAQ, Generic version, Short Form 2006 . However, we only used the teamwork climate (6 items) and safety climate (7 items) scales in this study. The reason for this was that we wanted to reduce the time needed to complete the survey and thus improving response rates. Answers were given on a 5-point Likert scale: 1 = disagree strongly, 2 = disagree slightly, 3 = neutral, 4 = agree slightly, and 5 = agree strongly. “Not applicable” was included as a response category for all items, and this was set as “missing” in the analyses. Two of the items were negatively worded (see Table 1, items no. 2 and 11), and they were reversed so that higher scores in the data always indicate a more positive perception of the patient safety climate. The scales were rescaled to a 100-point scale where 1 = 0, 2 = 25, 3 = 50, 4 = 75, and 5 = 100. Consistent with Sexton et al. , scores ≥ 75 were considered as an indication of a positive perception of the patient safety climate.
As the SAQ, Generic version, Short Form 2006 was developed for use in inpatient care; two of the items were modified slightly. The item “Nurse input is well received in this clinical area” was modified to “My input is well received in this clinical area”; the item “The physicians and nurses here work together as a well-coordinated team” was modified to “The personnel here work together as a well-coordinated team”.
The survey also incorporated demographic items, including age, gender, education, years of work experience in healthcare, and years at current workplace.
Healthcare managers of the home care services provided the email addresses of all employees having direct patient contact in their HHN work. The survey was electronically distributed to the employees via the software program Enalyzer (www.enalyzer.com/no), and the respondents answered anonymously. Enalyzer sent reminders automatically to those who had not answered.
The data is described using frequencies, percentages, means, standard deviation (SD), median, range (minimum and maximum), and missing values. The teamwork and safety climate scales were used as continuous variables with a range from 0 to 100 . The score was calculated by subtracting 1 from the mean, and the result was multiplied by 25 . Scales were only calculated for respondents that answered all of the items in the scales used to calculate the scores. Reliability of the teamwork and safety climate scales was investigated using Cronbach’s alpha (α), with 0.70 as the minimum criterion.
An independent sample t test was used to investigate differences in mean score for the two SAQ scales between the subgroups: education level (lower degree versus bachelor degree), years at current workplace, (< 4 versus ≤ 4 years), and years of work experience in healthcare (≤ 15 versus > 15 years). ANOVA was used to investigate differences in mean score between age groups (≤ 29, 30–39, 40–49, 50–59, and ≥ 60 years).
A summary independent sample t test was performed in order to test differences in mean scores between our sample and benchmark data from other settings, including Norwegian out-of-hours casualty clinics and general practitioner (GP) practices , Dutch nursing/residential homes , acute care hospitals in seven European countries , Swedish surgical inpatient units , and Norwegian nursing homes . We considered these studies appropriate for comparison to our HHN data because they included SAQ mean scores for frontline nurses (i.e., registered nurse, nurse assistant, health worker, and licensed practical nurse), either as a subgroup score or the study solely included nurses. The benchmark data from Buljac-Samardzic et al.  also included paramedical staff and doctors (i.e., mean score for nurses was not presented separately), but these professionals accounted for only 4.7% of the total sample.
In Olsson et al. , the mean SAQ value was calculated and presented in its true interval, i.e., 1.00–5.00. In order to use their data as a benchmark in our study, we calculated their presented means into the interval 1–100 (by subtracting 1 from the mean and multiplying by 25, . Statistical analyses were performed using SPSS (Version 23.0).
In total, 160 (28%) out of 580 employees from 16 different HHN units in six municipalities responded to the survey. Of those who did not participate, 36 refused and 384 did not respond to the request. Response rate per unit (N = 16) varied between 20 and 66%. The sample included 156 women and 4 men. Half of those sampled were educated to the bachelor degree level (77 registered nurses, 3 social educators), and the other half were educated to a lower level (77 nurse assistants, 2 nursing students, 1 unlicensed assistive person). Sixty-three percent were aged 40 years or older. The mean length of healthcare work experience was 17 years (median 16, range 0–45), and 72% had been employed at their current workplace for at least 4 years.
Mean scores and proportion of positive responses regarding teamwork and safety climate
Responses to the 13 items for teamwork and safety climate are shown in Table 1, including scale means, SD, and the proportion of positive responses (≥ 75 out of 100). The highest mean on a single item was related to teamwork climate “It is easy for personnel here to ask questions when there is something that they do not understand” (87.0), while the lowest mean score was related to safety climate “In this clinical area, it is difficult to discuss errors” (62.9). These two items were also given the highest (88.7%) and lowest (57.5%) proportions of positive scores, respectively. The Cronbach’s alpha values for the scales were satisfactory (α = 0.72 on teamwork climate, α = 0.78 on safety climate).
The overall mean score for teamwork climate was 79.1 (SD = 17.4) and 72.3 (SD = 17.8) for safety climate (Table 1). The maximum score on both scales was 100, whereas the minimum score was 17 for teamwork climate and 25 for safety climate. The proportion of positive responses was 73.3% for teamwork climate and 52.9% for safety climate.
Differences in safety attitudes due to age, educational level, and work experience
Table 2 gives an overview of mean scores for teamwork and safety climate by age, education level, years of healthcare work experience, and years at current workplace. For both dimensions, we found that employees with the longest employment at their current workplace had significantly higher scores than those with a shorter employment period. The mean score for teamwork climate was 80.9 in the group that had worked ≥ 4 years at the workplace, while the group with a shorter employment period scored 74.3 (p = 0.03). Correspondingly, scores for the safety climate were 74.3 and 66.8 (p = 0.02). No significant differences were found in mean scores for education level and years of healthcare work experience.
Teamwork and safety climate in home health nursing compared to benchmark data
In Table 3, the mean scores for teamwork and safety climate in HHN are compared to benchmark data from six other settings: Norwegian out-of-hours casualty clinics and GP practices , Dutch nursing/residential homes , acute hospitals in seven European countries , Swedish inpatient surgery units , and Norwegian nursing homes . For teamwork climate, HHN scores were significantly higher than in three of the benchmark settings: nursing homes and residential homes in the Netherlands, acute hospitals in Europe, and nursing homes in Norway. The HHN scores were also significantly higher than in two of the benchmark settings for safety climate: nursing homes and residential homes in the Netherlands, and acute care hospitals in Europe. The largest differences were for teamwork climate, where HHN scored 79.1, and European acute hospitals, which scored 65.0 (p < 0.001).
While teamwork climate was reported as positive by almost three quarters of the HHN employees, only half of them perceived the safety climate as positive. The overall mean score was, however, high for both dimensions and, in sum, this shows great variation in the employees responses. For both teamwork climate and safety climate, healthcare providers with the longest employment at their current workplace had significantly higher mean scores than those with shorter employment. No significant differences were found in mean scores for age, education level, and length of experience in healthcare. Compared to benchmark data from other studies, the HHN mean scores for both safety climate and teamwork climate were higher than in the vast majority of other healthcare settings and statistically significant differences were found for both dimensions.
The HHN had a higher overall mean score for teamwork climate than all of the benchmark settings, except for nurses in the Norwegian out-of-hours setting, which showed a similar score. In addition, Gallego et al. , who used SAQ when comparing safety attitudes of services types across the Australian health system, found that home care (i.e., Royal District Nursing Service) was among the services reporting the highest teamwork climate scores. Unfortunately, as Gallego et al.  did not report exact factor scores in their article, we could not compare mean scores between the studies. In our study, the fact that HHN employees scored significantly higher than healthcare providers in Dutch and Norwegian nursing/residential homes and European acute hospitals lends itself to different interpretations: one could be that working practices and conditions in the HHN services are rather different from those in institutional care. HHN healthcare providers mainly work alone in the patient’s home, meeting their colleagues and leaders only a few times during a work shift to report and discuss their nursing interventions. They experience greater autonomy than nurses working in nursing homes . They need to be flexible and skilled in being able to adapt care to the home care service delivery setting while maintaining appropriate nursing standards . HHN can be viewed as a “ward without walls”  where beds never close regardless of external factors. Thus, staff have to work in close collaboration and organize their workloads to share clients . In the present study, most healthcare providers reported it to be easy to rely on each other’s help and assistance when needed (i.e., high mean score and positive responses for items 4 and 5), indicating that they also have trust in one another. Thus, the HHN meets the characteristics of a “real team,” described by Katzenbach and Smith . According to Katzenbach and Smith, a “real team” has high interdependence, whereas teams with low interdependence are more commonly labeled “working groups.” In a real team, the members share a common purpose and approach, they have complementary skills, and they hold themselves mutually accountable for their results .
The HHN had a lower mean score for safety climate than teamwork climate. This is in contrast to Gallego et al. , who found that healthcare providers in home care scored higher for safety climate than teamwork climate. The reported difficulty of discussing errors in our study (low mean score and low positive responses for item 11) may seem to be a contradiction to the high proportion of positive responses for teamwork climate. One explanation could be a fragile trust between the employees relying on each other for help, where discussing errors may be regarded as splitting the team loyalty. Jones and Kelly  found that staff members who witnessed wrongdoing avoided formal whistle-blowing routes and instead raised concerns in other more informal and less explicit ways (e.g., raised their concerns verbally indirectly via the use of humor or sarcasm).
Only nurses at out-of-hours clinics and GP practices scored higher for safety climate than the HHN. Any explanation regarding the context, i.e., that treating more acutely ill or unstable patients requires more focus on patient safety is not supported, as European acute hospitals score lower than Norwegian HHN units (Table 3). Many initiatives have been carried out in recent years to improve patient safety levels in hospitals and recommendations for safety practices exist . However, the climate still appears to be less safe here than the studies included in Table 3. The WHO campaign for patient safety points to organizational/ managerial topics together with team, individual, and work-environment topics as being essential to the success of this work . There may be a need to search for reasons in the acute hospitals along these lines, as teamwork climate also seemed to score lower than in HHN units.
Healthcare providers with the longest employment duration at their current workplace had higher mean scores on both teamwork and safety climate. There are several possible explanations for this result. Being new to a site, even if having prior professional experience, may lead to a lower score for teamwork climate as individuals adapt to a new work environment. In contrast, having more experience probably leads to an individual having confidence in their own work and trust in their team, thus leading to a higher score for teamwork climate. Newer employees may also be more critical, seeing challenges with fresh eyes, which may increase patient safety awareness, thus leading to lower scores for both dimensions. Zhu et al.  found that nurses who lost confidence in safety and quality of care for their patients decided to leave their jobs to escape the physical and mental stress. Employees who do not leave, even when not satisfied with patient safety matters or working conditions, may be employees who are resigned to their role . These employees may cause a climate for change to be lower than is necessary to improve safety and climate conditions.
Strengths and limitations
Due to the cross-sectional study design, our findings cannot support causal conclusions. Nonetheless, the study provides new information about patient safety culture in the largely unexplored area of HHN care. The low response rate limited the external validity of our findings. According to Sexton et al. , a response rate minimum of 60% is necessary to draw a firm conclusion when using the SAQ. However, it is recognized that achieving high response rates in survey research is increasingly challenging, and it is argued that response rate alone may not be sufficient evidence to judge study quality and/or validity . A possible reason for the small sample could be that we did not exclude employees working less than full-time: employees working part-time could have lesser workplace commitment and thereby less interest in participating in the study. Another explanation may be that the survey was electronically distributed to individuals: Handing surveys directly to individuals could increase participation in the study . There is a risk of selection bias, e.g., professionals with the most negative attitudes towards patient safety may have decided to not participate. Rogelberg et al. , however, determined that employees who are active non-responders (i.e., refuse to participate) have more negative attitudes to the organization than those who participate and that the passive non-responders (i.e., do not reply to the request) have attitudes similar to those who participate. They conclude that the risk of selection bias is smaller in attitude surveys. The fact that there were far more passive non-responders than active non-responders in our study thereby indicates that the findings would not be substantially different if the response rate was higher.
The SAQ has not, to our knowledge, been used thus far in the home health nursing care context. This study, therefore, provides important knowledge regarding the usefulness of the instrument. The fact that we used only two out of six factors in SAQ limit the comparability with studies using the full questionnaire. However, the dimensions teamwork and safety climate are considered to be the most important when investigating patient safety culture .
The HHN had higher scores for both safety climate and teamwork climate compared to the vast majority of other healthcare settings. Statistically significant differences were found for both dimensions. The results of our study indicate, however, that there is also room for improvement in the patient safety culture in Norwegian HHN. This study should be considered a preliminary report on the situation in this field, and further research on patient safety culture in HHN is needed. With a larger sample, it would be interesting to more closely investigate the variations we found in safety climate and teamwork climate related to background variables. Future research is also needed to investigate the associations between patient safety culture and the incidence of adverse events in HHN.
Analysis of variance
Home health nursing
Safety Attitudes Questionnaire
Statistical Package for the Social Sciences
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The authors thank the HHN employees who contributed to the study by responding to the questionnaires. The project received funding from Nord University (former, Nord-Trøndelag University College, Faculty of Health and Science). The funders had no part in the study design; in the collection, analysis, and interpretation of data; and in the writing or publication of this manuscript.
The study did not receive any external funding.
Availability of data and materials
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Olsen, R.M., Bjerkan, J. Patient safety culture in Norwegian home health nursing: a cross-sectional study of healthcare provider’s perceptions of the teamwork and safety climates. Saf Health 3, 15 (2017). https://doi.org/10.1186/s40886-017-0066-5
- Safety Attitudes Questionnaire (SAQ)
- Safety climate
- Teamwork climate
- Home health nursing
- Primary care